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REFUND POLICY

Refund and cancellation policy

This policy explains how Cabin Chat handles payments, booking credits, cancellations, and refunds.

This Refund and Cancellation Policy applies to paid services and bookings provided by Cabin Chat.

  1. 1. General Refund Policy

    Unless otherwise stated on the relevant service or checkout page, payments for paid services are non-refundable, except where a refund is required by applicable law.

    Any service-specific terms displayed when you purchase or book a service form part of this policy and take priority if they provide different refund or cancellation conditions.

  2. 2. Lesson and Session Cancellations

    Lessons, counseling sessions, group sessions, and other bookings are subject to the cancellation deadline and conditions displayed for that booking when you book or cancel it.

    When a cancellation is completed within the displayed deadline and is eligible for a credit return, any unused lesson credit applied to that booking will be restored to your account unless the displayed conditions state otherwise.

    Cancellations made after the deadline, and missed sessions, may result in the lesson credit being forfeited and no refund being issued.

  3. 3. Rescheduling and Late Requests

    Requests to reschedule, and cancellation requests made after the displayed deadline, are handled under the conditions shown for the booking and may require manual review by Cabin Chat support.

    Submitting a request does not guarantee a reschedule, credit restoration, or refund.

  4. 4. Cancellations by Cabin Chat

    If Cabin Chat cancels a lesson, counseling session, webinar, or other paid booking, we will offer rebooking, restoration of the relevant credit, or a refund, as appropriate to the service and circumstances.

  5. 5. Digital Content and Access-Based Services

    Digital content, ebooks, video courses, memberships, community access, and other services that provide access after purchase or activation are generally non-refundable once purchased or accessed, unless otherwise stated or required by applicable law.

  6. 6. Duplicate or Incorrect Charges

    If you believe you were charged more than once or charged an incorrect amount, please contact us through our contact form as soon as possible.

    To help us review the charge, include the email address used for payment and the relevant order number or booking details.